Is Your Business Dying for Effective Sales Training?

Remember our article about Net Promoter Score (NPS) and how vital it is to the success of your business? Well, all the time and effort you put in to increasing [...]

4 Reasons to Record Sales Rep Calls

New Hire Training A portion of a new sales rep’s training usually includes shadowing another member of the team. They learn by listing in on live calls. [...]

Giving Pays: The Business Benefits of Being Charitable

You may remember a story from a few months ago about a pizzeria in Philadelphia that allowed patrons to buy $1 slices for homeless customers. A recent update [...]
customer service

Success Inside the Four Walls

How to Build and Support a Customer Service Team that will Truly Increase Sales The first interaction a customer has with your company is vital to the way [...]

A Unique Dynamic: Baby Boomers and Millennials Sharing the Workplace

As many baby boomers find themselves having to postpone retirement, they also find themselves sharing the workplace largely with coworkers of their [...]